April 6 -17, 2020; we will be conducting residential satisfaction surveys among residential customers. The purpose of this survey is to measure customer’s satisfaction levels and opinions regarding various electric utility services, initiatives, and offerings, as well as identify opportunities to improve customer service throughout the community.
The survey itself will be conducted by GreatBlue Research, Inc., a professional research firm located in Glastonbury, CT. This survey will be vital in helping us understand your concerns and priorities and guide us in making decisions that best reflect the goals and needs of you.
A random sample of residential customers will be called and the name of the firm (“GreatBlue”) will show up on the caller ID, the phone number that appears will be 860-740-4005, -4006 or -4007.
As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent. All phone attempts are conducted by live callers. If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860-740-4000. We thank you for your cooperation and hope that you participate in this important survey.
BELD Customer Service