We have been told by a few customers that a competitor is going door to door asking residents if they know about BELDs Internet price increase and slower speeds and that residents should make the switch to them.
This is absolutely NOT true. We have NO PLANS to increase your rates, or reduce your speeds and remember our rates are our standard rates, no term contracts and no hidden fees with BELD Internet.
If you receive the below email please delete it, DO NOT REPLY or CALL #, this is a SCAM email and NOT from BELD.
Sorry, but Bright Ideas listed the Drive Electric Earth Day for Monday, April 22, It's actually Thursday, April 22. Sorry for the confusion.
Celebrate Earth Day with Us!
Attend our free Drive Electric Earth Day Virtual EVent!
Celebrate Earth Day with us at our free virtual EVent! Learn all the EV basics, how EVs help the Earth and your pocketbook, and more!
So join us on Thursday, April 22, 2021, 6-7pm and join the rEVolution!
We will be performing emergency fiber-optic repairs this week at 501 Commerce Dr. starting at about 11 p.m. and lasting until Friday early A.M. during this time BELD customers will lose access to the Internet and their BELD phone services. We try to schedule any maintenance at the best time for all.
We apologize for any inconvenience
This past week, Braintree Public Schools (BPS) technology services experienced a Denial of Service (DoS) attack, which limited access to Internet service for the students, faculty, and staff. Because BELD Internet provides Internet services to all Braintree schools, the attack went through the BELD network, causing more Internet traffic than our network typically sees. This caused a huge “Internet” traffic jam, intermittently slowing down our Internet/phone services for some of our customers over the past few days.
These types of attacks do not generally lead to any breach of privacy or data, but they can be very problematic for everyone affected. BELD Internet, in partnership with Braintree Public Schools, has made efforts to mitigate the attack, and we are continuing to respond accordingly. Due to the serious implications of the incident, BPS has alerted local and federal agencies and will partner as needed to engage their support in responding to the attack and to those involved.
In the week to come, additional network disruptions may occur if the attacks continue. BELD IT and the BPS Tech Services will continue to monitor all network activity.
Thank you for your understanding and patience through this situation. The schools, town and BELD value our partnership with each other and our ability to work together for the community.
Customers have reported receiving this scam email message. DO NOT REPLY or call the number in the email. it is NOT from BELD Internet. This is a scam, please delete if you receive it.
We are aware that some customers are experiencing intermittent Internet issues, we are currently working to restore Internet services back to normal, unfortunately we do not have an ETA. We apologize for any inconvenience.
On March 26th starting at about 11 pm we will be taking down our Internet and phone service while we perform mandatory maintenance in our headend.
This work will take several hours, and you should expect your Internet services back online Saturday morning. We try to schedule any maintenance at the best time, and with everyone working and our kids remote learning, we were not going to take it down on a weekday.
We apologize for any inconvenience this may cause and we thank you for your patience.
Due to those incredible winds last night at approx. 4:00AM this morning a very large tree fell and took down four utility poles. The areas effected: Ardmore St, Beechwood Rd, Edgemont Rd, Hillcrest Rd, Newton Ave, Quincy Ave, Sheppard Ave, Somerville Ave.
BELD crews are working on restoration and all other utilities have been notified.
The damage is extensive and cold weather conditions are a major concern for our crews and for our residents. We apologize for any inconvenience but customers impacted should know that we are working to clear the roads as soon as possible and restore all services as quickly as possible. residents should expect to be out or service for several hours during these repairs.
Remember NEVER TOUCH OR MOVE any downed wires they may be energized.
Stay safe & warm
Electric and Internet services were restored for all affected residents by 4:30 P.M. that day. Thank you for the hard work in horrible conditions by all involved.
Some customers have recently reported receiving these scam emails below. Please do not click any links or reply to any emails similar to the below email.
When calling international, after you’ve dialed the full telephone number, an automated voice states “ You must enter (3-digits) (supplied by automated voice) to complete call. This new feature eliminates outgoing hacked, robo, calls.
This is a change that was put in place as an additional safe guard. We have enabled this captcha to help prevent customer accounts from being attacked and incurring thousands of dollars’ worth of fraudulent activity.
There is another security feature for international calls, whereas, if you exceed BELD’s default International dialing threshold of five (5) call attempts in a 5-minute period. BELD disables international dialing to prevent further potential fraudulent activity.
Our crews work around the clock in difficult conditions to restore your power as quickly as possible when winter storms cause outages. We hope these tips help you better manage while we work to get your lights back on.
• If someone in your household relies on electric life support equipment, we strongly recommend emergency back-up power such as a permanent standby or portable gas-powered generator. Consult your medical equipment suppliers about your backup power requirements.
• Make sure cell phones and all electronic devices (including power banks) are fully charged … In a
• Avoid candles, or anything with an open flame, and have flashlights with fresh batteries handy. Stock up on canned or dried food and fresh water.
• Unplug sensitive appliances such as TVs, computers, game consoles and microwaves. Temporary power surges can damage microprocessors inside them. And always use surge protectors!
• If you lose power, be sure it’s not due to a blown fuse or tripped circuit breaker by checking to see if your neighbors have power. If not, always call us at 781.348.BELD (2353) to report any outages
Some customers have reported receiving a call from someone pretending to be from the SSA and that there is a claim against my SS #.
Our electric & Internet crews are on stand by. We remind customers keep phones charged and always stay away from downed lines.
If you need to report an outage, call 781.348.BELD (2353).
The BELD offices are currently closed to the public until further notice. If you need any assistance please call 781.348.BELD (2353) or if you need to make a payment, you can always make a one time payment online via our BillPay website or over the phone.
Friday, December 25
Note: Our Helpdesk is available 24/7, 781.348.BELD (2353)
Alert: Several areas of town have lost power due to the storm. We have crews all over town working to restore electrical services for everyone as quickly as possible. Please DO NOT call the Braintree Police Department to report an outage, only call them or 911 in case of emergency.
As we recognize our hardworking team here at BELD, our offices will be closed on Friday, September 18 for our Annual Employee Appreciation day. We hope everyone has an enjoyable and safe weekend!
No need to worry we will have crews here on standby in case we are needed for any emergencies at all.
Some customers have received an email like the one pictured below. If you have or do, please delete it, DO NOT click any links or reply to these emails, it's a phishing scam and they are just trying to gain personal information.
Did you notice your recent BELD payment said "Town of Braintree" rather than "BELD" in your bank account? Not to worry, that payment was made to us at BELD, and NOT the Town of Braintree. We have made the adjustment on our end already so you wont see this posted incorrectly any longer. Sorry for the confusion.
Due to higher usage, you may see an increase in your electric bill.
As expected, with everyone streaming, video chatting, gaming and working from home these days, we've seen a spike in Internet and electrical usage. Along with the extremely warmer then normal temperatures and air conditioners running longer then normal, some residents usages have increased. Meaning most will see increases in their electric bills.
Some customers have reported receiving a call from someone pretending to be "BELD" saying that they had qualified for a COVID rebate.
These calls (or emails) are NOT FROM BELD, DO NOT give these people any information. Sorry but there is no "COVID rebate" from Braintree Electric Light Department.
Do you miss the Sunset Summer Concert series as much as we do? Thankfully The Braintree Parks and Recreation has put together three "Drive-in concerts" this summer at the Braintree High Teachers parking lot Tuesdays from 6–8 p.m. starting July 28.
80 car capacity, no registration required, social distancing rules in place.
Contact The Braintree Rec with any questions.
July 28; Timmy Brown
August 4; Studio Two -- Rescheduled to Thursday August 6
August 11; Gainsville Road
Our 2019 BELD Annual Report has been posted.
We have had some recent questions regarding solar installations and current ”special offers" residents are seeing.
If you get calls, see advertisements online, in the mail or at a table stand somewhere regarding the installation of solar on your property/roof, please don’t deal with those people. Most of/if not all of those “special offers” are not offered in Municipal Light Plant territories, such as Braintree. Besides the fact, there are many companies just trying to make a profit and the results may not be what you expect.
If you are considering solar and have ANY questions you should contact BELD and we will help you through the process from start to finish. Please do not take the word of the solar installers / salespeople—contact our Energy Advisor at 781.348.1032 or email@example.com.
All BELD sponsored Summer Concert Series at Sunset Lake have been canceled for 2020.
As expected, with everyone homeschooling, entertaining, gaming and working from home these days, we've seen a spike in usage. Along with the colder then normal temperatures for this time of year, residents usages have increased. Meaning most will see increases in the electric bill.
Please remember we are taking the FCC’s pledge #KeepAmericansConnected and will waive any late fees that residential or small business customers incur because of disruptions caused by COVID-19 and will not terminate electric or internet service until further notice.
We have discovered an issue with Motorola MG & MB series cable modem/router units. The MG/MB series of Motorola modem/routers are currently not working reliably with our system, customers should not purchase these units until we have a resolution in place.
We are also requiring any customer who is purchasing their own modem to purchase a DOCSIS 3.1 modem or a DOCSIS 3.1 modem/router combo unit. if you currently have a 3.0 modem and you are not having any problems with it, you do not need to replace that. We are only requiring customers who are purchasing new modems to buy a 3.1.
DOCSIS 3.1 is a technology that can provide speeds up to 10 Gbps. Such gigabit level speeds were previously possible only using fiber optic cables. But by implementing it, BELD can provide blazing speeds even over coaxial cables.
Bill Pay Alert
We made some minor changes to our bill a few months ago and added a Customer Number section, please note this is NOT your Account Number.
When making payments please use your Account Number and not your Customer Number. We apologize for any confusion this may cause, and we want you to know that we have received every payment that was posted and we already corrected any that were incorrect. But going forward please use your Account Number when making any payments. Thank you.
Customer reported receiving this email and NOT clicking on it. Glad she didn't click it because it's another phishing scam email and it's not from BELD. We have blocked this and similar ones, but you may have already received this, if so, please delete it from your inbox and trash folders.
We never send emails asking you to confirm any account information. If you are ever suspicious of an email, please send to firstname.lastname@example.org and ask.
We wanted to let you know that there could be a delay in posting payments to accounts. Our team is working hard to keep up. Some of our employees are working from home so that we may practice social distancing. Therefore, our limited office staff is processing as quickly as they can.
So, if you log into your account to check on a payment, it may still show an amount due. Please disregard it, we are aware, and it will be corrected shortly after. There is no need to worry; no discounts will be forfeited; we will not be issuing any late fees and no electric or internet services will be terminated for at least the next 60 days.
Early next Wednesday morning April 8, we will be bringing down our website for several hours to upgrade the core software.
This maintenance will cause our core website to be down for several hours that morning.
Popular features of the site will still be accessible by following the links below (you should copy and save these links):
April 6 -17, 2020; we will be conducting residential satisfaction surveys among residential customers. The purpose of this survey is to measure customer’s satisfaction levels and opinions regarding various electric utility services, initiatives, and offerings, as well as identify opportunities to improve customer service throughout the community.
The survey itself will be conducted by GreatBlue Research, Inc., a professional research firm located in Glastonbury, CT. This survey will be vital in helping us understand your concerns and priorities and guide us in making decisions that best reflect the goals and needs of you.
A random sample of residential customers will be called and the name of the firm (“GreatBlue”) will show up on the caller ID, the phone number that appears will be 860-740-4005, -4006 or -4007.
As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent. All phone attempts are conducted by live callers. If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860-740-4000. We thank you for your cooperation and hope that you participate in this important survey.
BELD Customer Service
YouTube will reduce the quality of all videos to standard definition as a way to alleviate internet congestion due to more people having to shelter in place and using the service.
YouTube says that users will still be able to switch videos to HD and other high-quality options, but standard definition will be set to the default no matter how much bandwidth you have. The site will be implementing the streaming quality measures over the next few days.
Our January 2020 Bright Ideas issue mentions $300 per household for the Good Neighbor Energy Fund —the correct amount is $250.
This campaign year’s Fund disbursement is $250 per eligible household per heating season.
Customers have reported receiving multiple phone calls saying that they are being overcharged for electricity by BELD and that they should press 1 to receive a check from the company that called. These are SCAM calls, do not press 1 and PLEASE DO NOT give these people any information. You are not paying too much for electricity and nobody is going to send you a check for it.
Introduce a friend to streaming TV and BELD Internet, and you’ll get a $10 credit when they subscribe!
Receive a $10 credit on your Internet bill for every new customer that you refer to our Internet service.
Credit issued after referral is subscribed for at least 60 days and limited to 4 per year. Equipment & installation fees extra, actual speeds are “up to” and not guaranteed.
As we communicated previously by mail, email and phone, BELD can no longer offer cable due to costs beyond our control. However, we will continue to provide high-speed internet and phone service.
Do you want to drop cable but haven’t yet signed up for a streaming provider?
Count on BELD to help you choose a streaming service that meets your needs:
QUICK TIP: Check out YouTube TV for 70+ live channels, plus the Patriots and Red Sox games. There are no contracts, so you can switch to another provider at any time.
Are you already streaming but haven’t returned our equipment?
Call us at 781.348.BELD (2353) to have your account adjusted so you can start saving money!
Are you already on our schedule for free installation of a streaming device on your TV?
If so, please ignore this message.
Have you already switched to another cable provider?
No problem, but please return your BELD cable equipment. You can email Customer Service at email@example.com for instructions.
Remember to call us with any questions, and check out BELDinternet.com for plans, rates and streaming information.
The BELD Stream Team
We want to remind residents, if you cancel your BELD Internet service, you will lose your BELD email address. Some customers don't realize that and think they can keep their email address forever. If you plan on canceling your BELD Internet account, you should change your accounts over to your new address and send an email to your contacts to let them know ahead of time that you will have a new email address.
One of our residents reported receiving a spam phone call from 1-745-xxx-xxxx. Stated caller was a foreign sounding man from a call center telling her that her email had been compromised and they had received a lot of complaints about it. The man wanted her to go to her computer so she could run a program with them to resolve the problem. She hung up on the man.
These are scam calls, please do not engage these calls and follow any of their instruction.
Some third party websites offer bill pay. They will take your payment and send it to us, and its totally legal—but they charge you a fee and it takes longer for the payment to get to us than if you just used our BillPay website.
We always recommend using our BELD website to pay your bill. It saves you money and its faster--the link will always be on the bottom right of our website.
Some people have received a BELD "web-mail" password reminder email asking them to click a link to reset their password. This is not from us, this is a scam email, please DO NOT click the link and simply delete the email. We have taken steps to prevent any more of these coming in, but you may have already received it.
FYI, we know several Braintree residents received a green letter from Eversource over the past month mentioning they have the right to choose who supplies their electricity in MA.
This letter is not applicable to Braintree residents, BELD is a municipally owned light department supplying electric service to residential and business customers in the town using cost-of-service rates, which are among the lowest in the state. Learn more.
We noticed a misprint in the BELD Broadband Rate Brochure mailing insert that went out with our April 2019 broadband bills.
Correction: the Stingray Music channels are only included in our Digital and Premium packages, they are not included in Basic or Expanded. An updated rate brochure can be found here, we apologize for any confusion.
Effective 5/1, Grit (77) & Get TV (81) will no longer be offered on BELD Broadband.
Due to the increasing requirements of adding new renewable energy resources to the BELD power supply mix, it’s necessary for us to increase our Energy Charge March 1 by $0.0025/kWh, raising the rate from $.06891 cents/kWh to $.07141 cents/kWh. The increasing renewable energy requirements mandated by the State of Massachusetts will require BELD to reevaluate our rates more frequently in the future. This increase will adjust our electric rate by approximately 1.8%, adding approximately $1.75/month to the average residential customer bill (700 kWh). As always, we will continue to work hard to find new ways to reduce costs and keep your electric rates affordable.
Due to the forecasted storm, tonight's Municipal Light Board meeting has been canceled. We will post the next meeting date in the MLB section of our homepage once its scheduled.
We received reports of malicious email spoofing—specifically, emails w/holiday greetings carrying malware appearing to come from electric utilities. Do not click on links or open attachments—they are NOT from us. Have a safe and happy holiday.
SCAM ALERT: Some of our customers have recently received calls from a local number offering them 25% discounts off of their electric bill if they had paid their bill on time for the past 3 months.
These calls are not from BELD, please do not give them any personal information.
As you know, the Walt Disney company has been sunsetting the standalone Disney Channel, Disney XD, and Disney Junior apps across all their platforms and replacing them with the new DisneyNOW app. They are now in the process of sunsetting the final three standalone apps (Disney Channel, XD and Junior) on all devices.
If you are trying to access Disney Channel, Disney XD, or Disney Junior you will be redirected to get the DisneyNOW app on your device.
Several customers have reported receiving several scam phishing "BELD" emails today asking to verify their accounts. These are scam emails and we have taken steps to block them from sending more. If you receive one, please disregard and delete.
Some customers have reported another scam about their email account "de-activation". These emails are NOT from BELD, if you received please delete and delete from your trash folder.
A customer received a scam call from a local number.
Scammer was looking for the owner of the property to get them lower rates for electricity. We are the only electric company in town and our electric rates are already lower than all surrounding towns rates. These calls should be ignored with no information given.
Luckily this customer didn’t give them any information and notified us right away to get notice to rest of the town. Please do not supply these types of calls with ANY information about you, your address or your services.
Some customers have reported another scam email going around that says:
BELD SERVER MESSAGE
Dear valued customer,
Due to congestion in our mail server, all unverified accounts will be deactivated, verify your account now.
This is NOT from BELD, this is a scam, DO NOT click the link, please delete it and remove it from your trash folder. We have taken steps to block these, but you may have already received it.
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